Thank you for choosing Havana’s Cuisine for your catering needs! To ensure a smooth experience, please review our policies below:

Payment Policy

All catering invoices must be paid in full at least 72 hours prior to your event to confirm your order. Payment options include:

1. Online Payment via Invoice:

• After placing your order, an invoice will be sent via email from Square.

• Simply follow the secure payment link in the email and complete the transaction using a credit/debit card or other accepted methods.

• Payments must be completed 72 hours before your event to confirm your order.

2. In-Person Payment at the Restaurant:

• Visit us at 12 S Euclid Ave, St. Louis, MO 63108 to pay via cash, credit, or debit card.

• Payment must be made at least 72 hours prior to your event.

Pick-Up, Delivery, and Set-Up Policy

• Pick-Up: Orders are to be picked up from our restaurant at 12 S Euclid Ave at your scheduled time. Please be prompt as we are not responsible for food quality after the pick-up window.

• Delivery: If a person or business is located in the zip codes listed below, the fee for delivery to their front door is $35 (+ the cost of their order).

63101 | 63103 | 63104 | 63105 | 63108 | 63110 | 63112 | 63116

If a person or business is located between:

• 5 - 15 miles from the restaurant, the delivery fee is $45

• 15 - 30 miles from the restaurant, the delivery fee is $50

• 30 - 45 miles from the restaurant, the delivery fee is $55

If a person or business would like Havana’s Cuisine to deliver and set up their food order, the set-up fee is $125 + the delivery fee + the cost of the order.

• Set-Up & Server Staff: Set-up service is available for an additional fee starting at $65. Servers can be provided at $25/hour per server, plus a 15% gratuity.

Cancellation Policy

• 48+ Hours Notice: Full refund for cancellations made 48 hours or more before the event.

• Within 48 Hours: 50% cancellation fee for cancellations made within 48 hours of the event.

• Same-Day Cancellations: No refunds will be issued for same-day cancellations or no-shows.

Additional Items Not Included

• Serving Utensils: Plastic spoons/tongs available for $1.25 each.

• Dinnerware: 10” dinner plates, 6.75” dessert plates, napkins, and plastic cutlery available for $1.20 per person.

• Warmers & Chafing Setups: Available at $10 per full pan setup and $3.50 per 6-hour fuel.

Minimum Order Requirement

We require a minimum catering order of $200.

Liability Waiver

Havana’s Cuisine is not responsible for food quality or safety once it has been picked up or delivered. Clients are responsible for proper food storage and handling after the food leaves our possession.

Final Headcount Policy

Final guest count must be confirmed 72 hours before the event. We may not be able to accommodate increases after this time, and no refunds will be given for reductions.

Allergy Disclaimer

We prepare food in a kitchen that may contain allergens such as dairy, nuts, and shellfish. While we take precautions, we cannot guarantee the absence of cross-contamination. Please notify us of any allergies when placing your order.

Non-Refundable Deposit

A 50% non-refundable deposit is required at booking to secure your event. This will be applied toward the final bill.

Additional Notes

All food is served in disposable containers.